Frequently Asked Questions

Pro Account

Who can see my profile?

Any visitor to Boat Planet can see your business profile and message you for information. However, to comment or leave a review, they must register for an account.

How can I reset my password?

Happens to the best of us. Reset your password here.

How can I change my profile information?

Edit your profile information here.

What happens when a customer submits a review?

When a boater leaves a review on your business page, you'll be notified immediately and have 48 hours to review, respond, and flag if necessary. After 48 hours the review will be posted live.

What happens after I flag a review?

If you flag the review, Boat Planet will have 48 hours to evaluate the content to see if it violates our community guidelines. Reviews that do not violate the community guidelines will be posted live, whether positive or negative.

What should I do if a review meets all community guidelines but is intentionally dishonest?

If a review meets the letter of our community guidelines, but not the spirit, please flag the offending content. Our community managers will review and make the decision whether to remove it.

How can I get customers to review my business?

You can send current and past customers personalized requests for reviews here. You may also encourage customers to leave reviews by offering a discount if they create a Boat Planet account and review your business.

How often should I update my recent projects?

We recommend updating projects every 2-3 weeks to keep users engaged with your business. You may also choose to highlight a past project to promote a seasonal service. For instance, you can upload a winterization project from previous years in anticipation of the fall months to attract new customers.

How can increase visibility for my business profile?

The best way to improve your business’ search result ranking is to complete your entire profile, add projects, and encourage customers to submit reviews.

How do I delete my account?

Submit requests for account deletion here.

What personal information does Boat Planet collect and how is it used?

Boat Planet will not share your information with third party businesses. The information on your public profile can be seen by any visitor to Boat Planet, regardless if they are a member.

How do I submit a topic for a blog?

Submit requests for a blog topic here.

Boater Account

How can I reset my password?

Happens to the best of us. Reset your password here.

How can I change my profile information?

Edit your profile information here.

Why can’t I comment on this particular project/business?

It may be because you left a previous comment on the same project/business which was flagged. Contact the community manager for more information.

What’s the process of removing something that violates community guidelines?

If you see something that violates our community guidelines, please report it to the community manager here.

Can I edit or remove my comments or reviews?

If you would like to remove any of your comments, please specify the page and comment to the community manager here.

I think one of my comments was removed unfairly. Who can I talk to about this?

Bring all comment removal grievances to the community manager here.

How do I delete my account?

Submit requests for account deletion here.

Does BP share my personal information and if so, how is it used?

Apart from the businesses you contact directly, Boat Planet does not share your personal information with third parties. If you contact a business on Boat Planet, they will receive your name, email and phone number.

How do I submit a topic for a blog?

Submit requests for a blog topic here.