I liked the idea of patronizing a family-run business instead of a large corporation. Still, after three years of doing business with them, it's time to look at the bigger guys, as I am very disappointed in this place.
From the time I started going there, I felt a certain arrogance - As if they were doing me a favor by me allowing them to service my boat. But that aside, I continued to give them a lot of money each season with winterization, fuel, and tips.
Each time that I have service performed, I find something wrong - Broken seat hinges because they force them open in the wrong order to access the hatch, dirty shoe prints all over the boat, dead batteries because they shut off the main switch for the season, not putting the canvas pole back in place, etc. I could go on and on.
Need anything done to your boat? They will tell you that you have to drive the boat there. They avoid coming to your boat slip (mine is next door) as much as possible. Anything other than winterization, and I can never get them to look at the thing. My most considerable irritation is the lack of communication. They showed up last Saturday to winterize the boat, then called without bothering to leave me a message. Instead, I get a curt email from the owner "Call me ASAP." My reply went unanswered.
I called them back, and they were upset because my credit card on file was no longer valid. They didn't even bother to send me an invoice. This is not acceptable. The woman said, "we sent you an invoice long ago." That is incorrect - I pointed out that they only worked on the boat three days ago! "Oh, well, I am sending it to you now." Then I read off my card number, and she said, "Well, it's not valid!" Of course not valid; She didn't give me a chance to provide her with the expiration date and CCV! It's things like this that are why there are constant billing problems, and they put the blame on the customer.
I am sick and tired of the snippiness, boat damage, and lack of will to do any work. However, there are a lot of choices at the lake, and I am sure others will appreciate my business while doing quality work.