Over the July 4th weekend, my tritoon slipped off the cleats during a lift, puncturing a tube on a bolt on my brand X lift. Poly Lift has done a ton of work on my lift, and sold me a new one for my waverunner. In this instance, I called brand X - and they refused to even put it on the schedule. So, I called Poly Lift to help. They immediately responded - they arrived in less than 2 hours on a Sunday afternoon. Two guys worked hard to get the boat off the bolt and onto the lift correctly, setting it up for the marina's welder to to get access to patch it. And scheduled a time to come make the adjustments and add an after market bumper solution to brand X's lift to prevent a recurrence. Like always - my heroes! Poly Lift has earned my loyalty big time. (BTW Brand X is Sommerset )