We bought a condo this past March, and purchased a used lift which failed after 3 weeks as we raised our boat out of the water. We called Mark and he had guys on our dock in 20 minutes. This was just as Lake Race had finished up for the day. When they showed up they were still in their gear from working that. They then worked for the next 4 hours to rescue the boat. He had a used Polylift that was the correct size for our boat that we purchased and we love it. It is now December and my wife just received a text from Mark with a pic of our boat on our lift. He was in our complex checking on a couple of used lifts that were coming into him, and sent her a pic to tell us that the boat was ok and everything was looking good. Above and beyond customer service is what you will get when you go with Polylift. They have customers for life with us!