Rich Marine

Let me start by saying we have always been fans of Rich Marine until today. We bought our pontoon from Jason at Rich Marine and have only ever serviced our boat at their shop. Even though they are absolutely not convenient to where we live. It’s about 2hrs away. Well this year when our boat was damaged we decided the only place we wanted to take it was to Rich Marine. They were definitely not the cheapest quote we received but knowing the past work we said we didn’t want anyone but them touching it. So after 3 months we finally got our boat back today. I picked it up from Jason and drove it home. I didn’t even look it over because I didn’t need to as usually they are great at what they do. Well that was my first mistake. I got it home and back in the garage and decided to check out all the work and upgrades we had done. I noticed in multiple spots where they performed work there were small damaged spots. Some are holes in the seats. Others are almost tears across the seats but damaged nonetheless. Then there was blood on one seat and they couldn’t even be bothered to remove marker writing all over the panel they installed. I decided I would call Jason and just have a conversation and little did I know how he was going to respond. He told me there was no way they did this and only he worked on my boat and he took extra good care of it and it was impossible that it was them. (Btw this work is impossible to do alone and requires 2 people so that’s not true). Now keep in mind our boat is 4years old since purchased new from him. We take only the best care to insure towels are put down on seats and people are respectful of our boat. This boat only goes out once-2Xs a year. It sits covered in the garage otherwise. When we brought it to Jason we made sure it was clean and I can guarantee you we had no holes in our upholstery. Jason accepted no responsibility for this damage and that’s unfortunate after spending over 20k in repairs and upgrades. I’m not saying you shouldn’t buy here or service your items here but I will make sure anyone who’s thinking about it knows our experience.

testering