I took my Yamaha to Surdyke Port 20 for engine mounts. While in service they called and said my lower unit had an issue and needed to be rebuilt. After a $5,000 invoice for all repairs, my lower unit blew up 15 minutes after putting in water. I took it back and they said they were embarrased and said it never has happened before. Admitted to messing up a seal and letting water in. After two months of waiting, I go to pick up the boat and they want me to pay for the repairs a second time. Even better, they said they talked to me and I agreed to go in 50/50 on cost. They never talked me. Currently I cannot get anyone with authority to talk to me. Jim is not available and I ask for Greg Surdyke but they do not give out that number. Very very disappointed. I've missed half the boating season so far.
Surdyke Yamaha Marina
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MonClosed
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Tue9:00am-6:00pm
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Wed9:00am-6:00pm
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Thu9:00am-6:00pm
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Fri9:00am-6:00pm
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Sat9:00am-6:00pm
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SunClosed
With 3 convenient locations at the Lake of the Ozarks and over 50 dedicated employees, you will always be treated like family at Surdyke Yamaha. We offer a same day service guarantee at our 3 service facilities. We fix it right first.
Our factory-trained technicians and outstanding service staff are here to keep you and your Boat or PWC where you belong – OUT HAVING FUN! From scheduled maintenance to custom upgrades to service and winterization on your dock, we have the factory-approved parts, tools and diagnostic equipment to keep your unit running perfectly.
All Yamaha customers also receive free scheduled maintenance for the 1st year of ownership. Our ever so famous "Cove Coverage" plan that includes 40% savings on maintenance and free dockside service calls. Surdyke Yamaha represents 2 of the largest & most coveted boat manufacturers in the world. Yamaha & Beneteau. Your new Yamaha Waverunner or Sportboat, G3 Aluminum Boat or Pontoon, Yamaha Outboard Motor and Four Winns Boats are backed by the strongest history of boat builders ever!
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Good morning,
This review is for Mr. Greg Surdyke, from Surdyke Yamaha at Lake of the Ozarks. Mr. Surdyke has been and still is very helpful and knowledgeable as a captain and instructor. He continues to go above and beyond with his dedicated service, especially to my parents, Bob and Sonja Mannion and The Brittons, Carla and Ely and their daughter Carrie.
Sincerely,
Craig Mannion